Resume

UCF IT Ops                                                                                                                                                                                  Orlando, FL

Intern                                                                                                                                                                      August 2025 – Present

• Assisted in troubleshooting and optimizing IT systems (servers, databases, and CMS platforms), collaborating with cross-functional teams to ensure smooth operations and deliver scalable solutions

• Monitored and maintained network connectivity, printers, and shared drives, solving issues with senior staff when needed

• Assisted in preparing and presenting training sessions for staff on new software tools, improving adoption across teams

Primark                                                                                                                                                                                       Orlando, FL

Sales Associate                                                                                                                                                May 2025 – August 2025

• Demonstrated strong organizational and analytical skills by streamlining checkout processes during peak hours, effectively reducing wait times and enhancing overall transaction efficiency

• Collaborated cross-functionally with supervisors and team members to optimize workflow, improve service delivery, and ensure consistent execution of store-level financial and operational strategies

• Led and managed a team of 3+ associates in a high-traffic environment, driving operational efficiency and exceeding weekly sales goals by 8%, while maintaining a 95% customer satisfaction rate

 

Around The Clock USA, INC                                                                                                                                                       Orlando, FL Intern                                                                                                                                                                  May 2024 – August 2024

• Developed Python-based data software using BeautifulSoup, automating transfer of client information into an independent database, increasing data processing efficiency by 30%

• Boosted customer retention by 25% through personalized outreach campaigns, enhancing client engagement and return rates 

• Analyze client data to identify improvement opportunities, implementing solutions that grow overall customer satisfaction by 20%